Frequently Asked Questions

All your sharpening questions answered

Most offices send their instruments for sharpening every 2–3 months, but the ideal frequency depends on your office’s needs. Regular sharpening extends the life of your instruments and ensures optimal performance. You can send your XDURA or Relyant instruments for complimentary sharpening as often as needed. Establishing a consistent sharpening schedule will help maintain peak efficiency.

Yes! Regular in-office sharpening helps maintain performance. However, many offices also send their instruments to Nordent once or twice a year for professional sharpening to restore the original blade surfaces and angles. Whether you sharpen them yourself or take advantage of Nordent’s complimentary professional sharpening, you’re still eligible for our trade-in offer.

You can trade in your XDURA or Relyant Instrument for a brand new one of the same pattern at a 20% discount at any time. Nordent will bill your office through your local dealer. 

Yes! Your Trade-In instrument includes complimentary, unlimited professional sharpening to ensure optimal performance 

When your Trade-In instrument is worn out, you can trade it in for a brand new instrument of the same pattern at the discounted Trade-In price. 

The number of times a scaler or curette can be sharpened depends on several factors, including usage frequency and patient load. In general, the duller the instrument, the more material must be removed to restore a sharp edge. 

Under typical conditions: 

  1. Relyant instruments last 6 to 18 months before becoming too thin. 
  1. XDURA instruments last about 50% longer than Relyant instruments. 

Regular sharpening helps extend the lifespan of your instruments while maintaining their effectiveness. 

Only a XDURA or Relyant instrument can be traded in to receive the discounted price. 

XDURA or Relyant instruments can be included in the Nordent New Practice Set–Up Order Special. 

Instruments are typically inspected, sharpened, and shipped back within 5 business days after we receive them. Shipping time will vary based on your location within the contiguous U.S. Please note that processing times may be longer during holidays. 

Of course! Nordent has had a Professional Sharpening Service for over 50 years. We sharpen all brands and patterns of scalers and curettes. 

Your local dealer has a complete selection of all of your favorite XDURA and Relyant patterns. You can set up a virtual instrument consultation with one of our instrument experts if you would like to learn more about any specific patterns. 

They provide us with the guarantee to work with sharp instruments while using their brand. They have a quick week turnaround time so we are never left without instruments for a long period of time. It’s always nice to see a company stand behind their products.

Victoria, RDH, Charlotte, NC

Several times a year all our instruments are sharpened correctly, and one instrument is not missed or forgotten if staff is sharpening in the office. Your service is quick, efficient, and makes aware of instruments that need replacements or repair.

Jason, DDS , Crowley, TX

My instruments last longer and perform better than when I hand sharpened. I’m also more comfortable knowing that someone has inspected the instruments.

Melinda, RDH, Greensburg, PA

It makes scaling and planing so much more efficient and less fatigue on hands. Nordent are the best scalers I have used and I have been a hygienist for 25 years!

Dr. Richard A. Heide, DDS, Eastchester, NY

We love the convenience! Being part of a busy dental practice doesn’t allow much time for sharpening, but we realize we are more efficient when the hygienists have sharp instruments. Nordent has allowed us to be better hygienists.

Kari Mills, RDH, Port Huron, MI

I truly don’t like to sharpen my hygiene instruments. This program is so convenient and the sharpening is perfect. They are shipped back after the sharpening! It’s great.

Denise Forlano, RDH, Manalapan Township, NJ

Our office loves this program! We never took enough time to sharpen because of our busy schedules. Plus we know they’re being sharpened by professionals! The turnaround is super fast and when we get them back they’re super sharp!! Nothing better than scaling with instruments that feel NEW!

Holly, RDH, Weirton, WV

It makes my work experience superior! Sharp instruments = Improved patient comfort!

Andrea, RDH, Rome, GA

I never have to worry about using a dull instrument ever again!

Brandi, RDH, Bartlett, TN

It gives me piece of mind that our instruments are being sharpened and maintained correctly. Also, in a busy practice, who actually has time to sharpen?! We send them off on our breaks. Whenever we’ve had an issue the with order or the timely return, the staff has always given 100% to help us out.

Breann, RDH, Columbus, IN
I hate sharpening my own instruments. I like the fact that when I send them back to Nordent they will be sharpened properly and they will be checked for any weakness in the tips and handles. Sharp instruments are a very important component to my overall physical health and well being too. They help me be more ergonomic when I am working on my patients and help me avoid injury to myself and patients.
Carla, RDH , Fort Worth, TX

The hygienists in our office always have sharp instruments. Rx for staying sharp program offers convenient ship/return for instruments. Using sharp instruments decreases hand fatigue, burnished calculus, and patient discomfort.

Zachary, DDS , Waco, TX

My hygienists are busy treating patients. I don’t want their time spent sharpening instruments. Nordent’s program returns our instruments professionally sharpened like new usually 1 week from the day that I drop them with UPS. Keeping the hygienists happy makes my life easier. Thanks!

Dr. Philip , Joliet, IL

We were very impressed with how quick and efficient our instruments were sharpened and returned back to our office. The customer service has been excellent with answering all our questions. Thank you!

Allison Bedeman, RDH, Bay Village, OH

I know that my instruments will always be sharp! With the help of Nordent, I have more time to concentrate on patient care and do not have to try to find time to sharpen. The Relyant program provides sharpening with a quick turn-around! Our office will only order Relyant instruments from now on. Thank you Nordent!

Jackie, RDH, Elk Grove Village, IL

The hygienists in the office always have sharp instruments. Easier on them and our patients.

Peter, DDS , Peotone, IL

It standardizes how they are sharpened for all hygienists and takes away the guesswork. It’s nice to know the job is being handled and handles correctly. Also, we just use the sickles and the curettes from your company.

Nikki Turnbull, RDH, Lincolnton, GA

Being able to keep our hygiene instruments sharp is imperative. It’s impossible to be an effective hygienist with a dull instrument. I highly recommend your instruments specifically, Xdura, to every dental office. I will never use any other brand between the cost, time needed between sharpening and your free sharpening service. Nordent is by far better than any other brand of instruments on the market.

Leesa Engel, RDH, Wyckoff, NJ

I absolutely love this program. Sharpening instruments for me was such a hassle. I would usually end up changing the shape of the instrument, which then led to buying new instruments. It is so nice to send instruments off and they come back sharp. Thank you so much for this program.

April Knight, RDH, Barnesville, GA

The process is so simple. I just box my sterile instruments and send them in. The box and shipping label are always provided and turnaround time is nothing! Being able to depend on someone else takes a big weight off of the hygienists in our office. We don’t have to set aside valuable patient time and our instruments are always sharp for efficient scaling.

Cassandra, RDH, Bowling Green, KY

XDURA and Relyant program details apply to U.S. customers. For information about XDURA or Relyant in your country, please contact Nordent Customer Service.